Privacy Policy — Chatflow

1. Information we collect

When you message us on WhatsApp, we receive your phone number, your WhatsApp profile name, and the content of the messages, images, documents or other media you send to us.

We may also record when messages were sent, delivered and read, and keep notes or tags about our conversation to serve you better (for example, order numbers or your preferences).

2. How we use your information

To reply to your questions, provide customer support and send you updates you have requested (such as order confirmations, appointment reminders, invoices or delivery status).

To send you promotional or informational messages only where you have opted in, in line with WhatsApp's Business Messaging Policy. You can opt out at any time by replying STOP or by asking us to stop messaging you.

To keep records of our communications as required for accounting, dispute resolution and legal compliance.

3. Message templates and opt-in

Messages we initiate outside a 24-hour customer-service window are sent using message templates approved by Meta. We send such messages only to people who have given us their number and consent to receive them.

4. Sharing of information

Your messages pass through Meta's WhatsApp Business Platform and through Chatflow, our technology provider, which stores messages on our behalf so that our team can read and reply to them. Both act as processors and do not use your information for their own marketing.

We do not sell your personal information. We may share it with service providers who help us run our business (such as delivery or payment partners) only as needed to serve you, or where required by law.

5. Data retention

We keep conversation history for as long as needed to provide our services and to comply with legal obligations, after which it is deleted or anonymised. You may ask us to delete your conversation history at any time.

6. Security

Messages between you and WhatsApp are protected by WhatsApp's encryption. Our systems store your data with access controls, encrypted secrets and audit logging. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

7. Your rights

You may ask us to access, correct or delete your personal information, to stop messaging you, or to explain how we use your data. Contact us using the details below and we will respond within a reasonable time.

8. Children

Our WhatsApp services are not directed to children under 13 (or the age required by local law). We do not knowingly collect information from children.

9. Changes

We may update this policy from time to time. The latest version is always available at this address.

10. Contact

Chatflow. Email: support@chatflow.co.in.